"Huntercombe Cotswold Spa is committed to delivering the highest quality of care in a safe and supportive environment. We believe that our treatment has a greater chance of succeeding if we understand and address the range of physical and psychological needs of our young people. We aim to create an environment where change is supported, experiences are shared and coping strategies are encouraged to improve physical health. Working collaboratively with our young people and their families is paramount to ensure active involvement in care and planning to deliver treatment effectively."
Anne - Marie Willis
Hospital Manager, The Huntercombe Hospital - Cotswold Spa
Our aim is to continuously improve the quality of the services that we provide within The Huntercombe Group and to safeguard high standards of care by developing services which comply with and exceed our regulatory and commissioner requirements.
In order to improve clinical performance, we monitor compliance by developing audit tools, visiting services, and through patient and staff engagement activities. We support individual services, regionally, and at board level and through our local and corporate clinical governance. We also take extremely seriously any actions arising from inspections from our regulators.
We do not focus on simply achieving compliance but also on supporting services to recognise good practice and continuous improvement, and the importance of sharing this with our other services.
Since 1 October 2010, CQC have ceased using the star rating system and are currently working with the care industry and other stakeholders to develop a replacement system to the star ratings system. You can check the quality ratings for any of our centres online at the regulatory authority websites, or simply ask a Centre Manager.
It is worth remembering that ratings reflected what the inspectors found at a point in time. Since the inspection, the centre may have addressed any concerns raised and carried out the improvements recommended by the inspectors.
High Quality Care for All (June 2008) set out the NHS vision for quality to be at the heart of everything the NHS does and defined quality in terms of patient safety, clinical effectiveness and patient experience. Since April 2010, all providers of acute, mental health, learning disability and ambulance services have been required to produce a Quality Account, an annual report to the public about the quality of services provided. For a copy of our Quality Account, please click the link in the download box to the right.