"I have been the Manager of the home for the past 3½ years and have seen the home grow into a busy and purposeful environment for our clients. We are dedicated to encouraging client participation in decision-making, choices and a voice in staff recruitment. We have an excellent staff team and I feel we have a lot to offer."
Centre Manager, The Dell
Our aim is to continuously improve the quality of the services that we provide within The Huntercombe Group and to safeguard high standards of care by developing services which comply with and exceed our regulatory and commissioner requirements.
In order to improve clinical performance, we monitor compliance by developing audit tools, visiting services, and through patient and staff engagement activities. We support individual services, regionally, and at board level and through our local and corporate clinical governance. We also take extremely seriously any actions arising from inspections from our regulators.
We do not focus on simply achieving compliance but also on supporting services to recognise good practice and continuous improvement, and the importance of sharing this with our other services.
Since 1 October 2010, CQC have ceased using the star rating system and are currently working with the care industry and other stakeholders to develop a replacement system to the star ratings system. You can check the quality ratings for any of our centres online at the regulatory authority websites, or simply ask a Centre Manager.
It is worth remembering that ratings reflected what the inspectors found at a point in time. Since the inspection, the centre may have addressed any concerns raised and carried out the improvements recommended by the inspectors.
High Quality Care for All (June 2008) set out the NHS vision for quality to be at the heart of everything the NHS does and defined quality in terms of patient safety, clinical effectiveness and patient experience. Since April 2010, all providers of acute, mental health, learning disability and ambulance services have been required to produce a Quality Account, an annual report to the public about the quality of services provided. For a copy of our Quality Account, please click the link in the download box to the right.