"It is devastating when someone has a brain injury. Not just for that person but family, friends and colleagues will all go through a dark time. It can be a huge adjustment for everyone and we are so fortunate to have a marvellous team of dedicated and experienced therapy professionals working here. It is good to think that together we can start to shed a little light on the dark times."
Lead Therapist, The Huntercombe Services Murdostoun - Brain Injury Rehabilitation Centre
All health and social care services in England and Scotland are regulated by a regulatory body to ensure minimum patient and clinical standards are met and that these requirements are adhered to by all health and social care providers in the UK across the independent sector, the voluntary sector and the NHS.
Regulatory bodies conduct inspections and give quality star ratings to all health and social care centres in the UK. In England, we have the Care Quality Commission (CQC) and in Scotland the Care Inspectorate (SCSWIS). Our children's services are regulated by OFSTED.
CQC are the independent regulator for all health and social care services in England, whether they are provided by the NHS, local authorities, private companies or voluntary organisations. They also protect the rights of people detained under the Mental Health Act. The CQC are able to take action against providers who do not meet these minimum requirements or if a patient or client’s basic safety needs are not being met.
All our specialist centres in England have been regulated by the Care Quality Commission (CQC) since April 2009. New essential standards of quality and safety were introduced during 2010 and all our centres were registered under these new standards by the end of October 2010.
Since 1 October 2010, CQC have ceased using the quality star rating system and are currently working with the care industry and other stakeholders to develop a replacement system to the star ratings system, once these changes have been made we will add them to this section of our website.
Throughout their work they make sure that the voices of people who use health and adult social care services are heard.
The Care Inspectorate, also known as Social Care and Social Work Improvement Scotland (SCSWIS) is the new unified scrutiny and improvement body, who regulate and inspect care services for adults and children across Scotland.
OFSTED is the Office for Standards in Education, Children’s Services and Skills. They regulate and inspect a variety of services related to the care and education of children. Services inspected by OFSTED include schools, childminders, adoption and fostering agencies and residential homes for children.
Formed on 1st April 2011, Health Improvement Scotland has the focus and key responsibility to help NHS Scotland and independent healthcare providers deliver high quality, evidence-based, safe, effective and person-centred care and to scrutinise services to provide public assurance about the quality and safety of that care.
Newcastle upon Tyne
Tel: 03000 616171
11 Riverside Drive
Tel: 01382 207100
Lo-call: 0845 600 8331
Royal Exchange Buildings
St Ann's Square
Tel: 0300 123 1231
8-10 Hillside Crescent
Tel: 0131 623 4300
50 West Nile Street
Tel: 0141 225 6999