At Frenchay Brain Injury Rehabilitation Centre, we pride ourselves on delivering an excellent standard of care and our personable approach. See what people say about their experience with us.

Thanks to BIRU for their unstinting efforts to enable our daughter to be the best she can

We write to convey our thanks to BIRU for their unstinting efforts to enable our daughter to be the best she can and to ensure her comfort, whilst in their care, is maximised.

From the senior staff, down through to ward managers, therapists and ward staff, she has been looked after like a family member.  We have great respect for Head of Therapies, Gerry who is very insightful and gets things done. Dr Crossman, who is always available to answer questions and ward managers, Jess and Sheryll (but not excluding the other ward managers who have always helped), who always try to answer questions and put measures in place to both ensure our daughter’s comfort and she is enabled to do as much as she can/wants to.

The many therapists are working very clearly, with our daughter’s best interests at heart and they know who they are… She still has some way to go with her rehabilitation and we hope that as much as possible of it can be provided by BIRU.

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You have shared our joy, pride and worries

I wanted to thank you all for your support and dedication.  You have shared our joy, pride and worries.  You have become an extension of our family at this time.  Thank you for all your hard work.

I felt supported and respected at all times by the whole team

My supervisor, Katie Fahey, Speech and Language Therapist, was supportive, nurturing, calm and natural.  This made me feel at ease in a new and potentially intimidating environment.  I didn’t feel I was missing out as she was not a music therapist – her expertise in human-centred approaches shined through and she was always able to offer me constructive advice and encouraged me to reflect in helpful and necessary ways.  By having an information pack and timetables, I felt at ease.  I felt supported and respected at all times by the whole team at BIRU.  This enabled me to reach out and contact other professionals working with my patients which I hope allowed me to gain a rounder view of their needs and goals.  I would have liked to spend longer on placement at BIRU!  I want to thank everybody who helped me during my time at BIRU!

We found your staff truly inspirational

Please can we express our thanks to yourself and your team at BIRU for the care you gave one of our patients during her time as an inpatient.  We were able to see how much they cared for her even with the increased level of care she requires.  We found your staff truly inspirational as they went above and beyond in ensuring her safe transfer from and back to BIRU whilst providing enhanced numbers to care for her when admitted as an emergency.  I believe some of your staff worked additional hours that weekend to ensure her safety and appropriate care,  Kind regards.

The kindness and dedication of staff has really humbled us

Firstly I would like to be very clear that we are both incredibly grateful for the care provision and undeniable dedication of all the team in supporting our daughter and us as a family.  We are fully aware of how complex a journey it has been and how hard it has been for all staff involved in her care and what sacrifices have been made to accommodate her and her very complex needs.  As you are aware the kindness and dedication of staff has really humbled us and we will always be advocates for the fantastic care on offer at BIRU.  We are clear that she is unlikely to have progressed so far without the input of such experienced, knowledgeable and dedicated staff.

Thank you for everything – you have all been amazing

He can now look forward to a more independent life at home

I would like to thank you all for the kindness you have shown my husband throughout his time at BIRU. I have nothing but gratitude for the care he has received at BIRU resulting in the enormous progress he has made at BIRU since his arrival in mid-September. It has been truly remarkable and he can now look forward to a more independent life at home.

A big personal thanks to his Theresa (OT) and Emily (Physio) who have shown great patience and courtesy in guiding us both on our journey.

Thank you dear Doctors and Nurses / Therapists and their Assistants, Psychologists, Day and Night Care Assistants, Entertainment and Activities Teams, Receptionists, Admin Staff, Cooks, Cleaners and Mini-bus drivers. Thank you all!

To the patients at BIRU who have been travelling alongside us on our paths to recovery – you remain in our thoughts and prayers. With much love.

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She has been treated with respect, dignity and affection

For all the BIRU staff, a really big THANK YOU for caring so well for my mum.  She has been treated with respect, dignity and affection here and I can’t tell you how much that has meant to me and all of us who love her.

We both knew BIRU was a special place from the very first day

To all the Frenchay BIRU staff who cared for our daughter whilst she was with you. Thank you so much for everything you did for her, we both knew BIRU was a special place from the very first day. Our daughter was calmer and showing small signs of improvement.  She was always cared for beautifully which was a great comfort to us.  Thank you all.

You are a bunch of “heroes”

To all the great staff at Frenchay BIRU – you are a bunch of “heroes” with all you do for your patients.  Thank you so much for all you’ve done for me.

Thank you for giving my wife back to me

To you all at Frenchay BIRU, Thank you for all you have done for my wife and all the family in the last five months, we are truly grateful.  Thank you for giving my wife back to me and thank you for taking such excellent care of her.  Thanks for also giving our daughter her mum back and for getting her to the point where she could come home.  With grateful thanks.

BIRU is a great place for learning opportunities and development

Frenchay BIRU has been a wonderful placement for many reasons.  I have learnt so much about myself as a budding clinician. This placement has pushed me outside of my comfort zone, but this has enabled me to grow in confidence and learn new skills.  I would like to personally thank my two mentors for  being so supportive and guiding me when needed to develop new skills.  Thank you to all the other Speech and Language Therapists for their support.  BIRU is a great place for learning opportunities and development.  Thank you!

Thank you all

Thank you all so much for taking such good care of me and for working so hard to get me back to health.  We both appreciate it so much.  With our grateful thanks.

The future is looking so promising

To all the Frenchay BIRU staff, Can’t thank you enough for the care you have given my daughter over the last six months. Her improvements have been wonderful and this has brought such big smiles to our faces.  My daughter seems much happier in herself. The future is looking so promising.  Thank you all again for your hard work, Take care.

I’m almost back to normal

To all the staff at Frenchay BIRU,  There’s a high chance I wouldn’t be where I am without your help.  I’m almost back to normal – well as normal as I ever was – ha ha! Thank you for all your help.