At Huntercombe Hospital Maidenhead, we pride ourselves on delivering an excellent standard of care and our personable approach. See what people say about their experience with us.

We are forever grateful and thankful

To the staff on Kennet unit, Support Workers, Doctors, Nurses, Dietitians, Therapists, School Teachers and Admin staff, Thank you so much for supporting her recovery process.  We are forever grateful and thankful.

Thank you!

To everyone on the Kennet ward! Thank you for everything you have done to get her on the road to recovery.  Lots of love.

I just wanted to say a huge thank you

Hi Sarah, I’ve wanted to write and thank you for a while, but was worried that the minute I did we’d somehow instantly end up back in your care.  She is doing okay, she’s up to 49.8kg but some days more a struggle than others. I just wanted to say a huge thank you for being so great while she was at Huntercombe. For explaining everything so brilliantly, for being so available but most importantly for being so kind. You and Dr T made things so much more manageable, and we really felt luck that our daughter got to be in your care.

 

 

 

 

I really had a fantastic time

Thanking all the team for being so helpful, supportive and friendly throughout this placement.  I really had a fantastic time and learnt so much.

We are very grateful

I would like to show our appreciation for your detailed responses regarding referrals for Kennet along with your prompt responses on suitability for the ward.  This is so very helpful for turning referrals around and getting the feedback to referring teams etc. We are very grateful for this.

Well done

Dear Senem, you have done a great job in helping to sort out the accommodation and co-ordinating with different professionals in a short time period.  I can understand that it is not that simple or easy task to sort out accommodation for this young person.  You did a great job in helping this young person to move close to home. Well done and best wishes.

He is very impressed

I wanted to share some feedback I received today from a commissioner.  He mentioned that he observed some excellent examples of great clinical practice on the PICU wards and has been very impressed with the care taken over developing collaborative care plans.  He is very impressed…I said I would let you know so that you can feedback to staff.  PICU is the sharp end of psychiatry and embedding great person-centred practice so that it naturally forms part of our culture and therapeutic approach is something we aim to further develop with you.

We are really impressed by your individual approach

Many thanks for the update and your continued support.  We are really impressed by your individual approach and the way you respond to her specific needs.

We are very grateful

Thank you very much for everything you have done for him.  You all worked so hard and always are so cheerful and helpful.  We are very grateful.

Thank you to you and your team for the excellent care and treatment

I saw her at home today and she continues to do well.  A huge thank you to you and your team for the excellent care and treatment she has received as an inpatient with you. It has really helped her to make crucial steps towards recovery.

We were impressed with the care given

I would like to thank you and all the staff at Huntercombe for making his stay so comfortable.  We were impressed with the care given and he was very complimentary about all the staff here.

I am beginning to understand the complexities of mental health

I just want to take the opportunity to say “thank you” to you and your staff for all the work you have done with our son.  When so many people are losing their lives with Covid 19, the fact that he is safe and alive is a bonus at the moment.  Getting him back to full mental health is proving challenging.  As I watch from the sidelines, I am beginning to understand the complexities of mental health.  Anyway my main reason for contacting you is to say “thank you”.

They have all helped him get back on track

Got my son home for extended leave until discharge yesterday.  Once again can I thank you for the excellent job you have done in getting him well.  He was in a very poor state of mental health when he went into hospital last September with very challenging behaviour.  Also thank all the nursing and the support staff who helped with him.  There are so many to mention: Ashton (the legend), David (the prince), Jes (Jackie Chan!), Aaron (snack police!) Whitemore (toast man), Alan and Owen and the many others whose names escape me. They have all helped him get back on track.  Great job!

All the staff that we have met are really positive, really warm and friendly

We wanted to formally put it in writing how grateful we are for the support and care that Thames ward is providing for our daughter.  All the staff that we have met are really positive, really warm and friendly towards her and seem to firmly have her best interests at heart.  This has given both us and, more importantly, our daughter confidence in the care she is receiving.  Please pass on our thanks and appreciation to all members of the team.

The services were delivering very good quality care and treatment

I felt the services were delivering very good quality care and treatment.  I believe that the feedback has been the same from other case managers who have also visited recently.