Call 0330 660 5555
or email

*based on data from 2021 from 43 referrers

Making a referral

Our central referrals team are here to make referring a patient or resident to one of our specialist services as simple as possible. Each member of our team is trained to manage the entire referral process from the initial call or email right through to the patient or resident’s admission.

From start to finish, you will have a named contact each time and this individual will keep you updated throughout the entire process. Our referrals team work closely with our individual service teams and our finance team to deliver a highly personal and seamless service.

Our referrals team are available to help you with all referrals during normal working hours (Mon-Fri, 9am-5pm) and urgent CAMHS and Adult Mental Health referrals 24 hours a day, 7 days a week.

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Current Availability

You can view if a service, and ward has availability. Select a service below...

Last updated on May 13th, 2022 at 12:57 pm

Huntercombe Hospital StaffordAvailability
Eating Disorders Service (Wedgwood)No Beds Available
Psychiatric Intensive Care Service (Hartley)No Beds Available
General Adolescent Service (Thorneycroft)No Beds Available
Huntercombe Hospital MaidenheadAvailability
Eating Disorders Service (Kennet)No Beds Available
Psychiatric Intensive Care Service (Thames and Severn)Limited Beds Available
General Adolescent Service (Tamar)Limited Beds Available
Blackburn RoadAvailability
Blackburn RoadBeds Available
Whalley RoadAvailability
Whalley RoadBeds Available
Oswald HouseAvailability
Oswald HouseBeds Available
Huntercombe Hospital RoehamptonAvailability
PICU -MaleNo Beds Available
PICU -FemaleNo Beds Available
Acute Unit - MaleNo Beds Available
Acute Unit - FemaleNo Beds Available
Hothfield Brain Injury Rehabilitation and Neurological Care CentreAvailability
Neurorehabilitation UnitLimited Beds Available
Residential UnitNo Beds Available
Blackheath Brain Injury Rehabilitation CentreAvailability
Level 1 Regional Specialist Rehabilitation (Thames)Beds Available
Level 2 Specialist Rehabilitation (Heathside)Limited Beds Available
Frenchay Brain Injury Rehabilitation CentreAvailability
Level 1 Regional Specialist Rehabilitation (Frenchay BIRU South) Limited Beds Available
Level 2 Specialist Rehabilitation (Frenchay BIRU North)No Beds Available
Murdostoun Brain Injury Rehabilitation and Neurological Care CentreAvailability
Brain Injury Rehabilitation CentreBeds Available
Neurological Care UnitBeds Available
Nottingham Brain Injury Rehabilitation and Neurological Care CentreAvailability
Slow Stream Rehabilitation (Millwood)No Beds Available
High Dependency (Fernwood)Beds Available
Residential (Rosewood)No Beds Available
Conifer LodgeAvailability
Conifer LodgeNo Beds Available
Moorpark PlaceAvailability
Moorpark PlaceNo Beds Available
Huntercombe House StocktonAvailability
Huntercombe House StocktonNo Beds Available
Granville LodgeAvailability
Granville LodgeOnly Respite Beds Available

Conditions we treat

Easily find out what conditions we treat where, and for what age group...


Getting in
touch with us

Call us now on 0330 660 5555

“97% of calls are answered within three rings”

Alternatively, please complete the form below and we will call you back at a time that is suitable for you. Or we’d be happy to email you if you prefer.

Our referrals process

We’re always happy to hear your ideas on how we can improve our referrals process, so please do get in touch if you have any suggestions.

Referral made to Central referrals team via 0330 660 5555 or

Referral paperwork is reviewed by on-site clinicians.

Referrals team update the referrer.

Feedback is given as to whether our service can meet the patient’s or resident’s needs.

An assessment visit may take place to meet with patient or resident.

Following assessment, we will either make arrangement to admit the patient or resident and request all necessary paperwork.

Or we will suggest alternative solutions if we don’t think we are the right people to help.

Once patient or resident is admitted; funding information is sent over to finance team to ensure accuracy in billing.

Meet our referrals team

“The team are friendly and accommodating. The response is very prompt and staff are very supportive”

Heather Illidge
Referrals Co-ordinator
(Adult Mental Health and Learning Disability Referrals)

‘I always like to think I have helped people and done a good job which makes the job so rewarding’

Heather joined Huntercombe in 2018. Since she started she has managed all our CAMHS and adult mental health referrals. In her spare time she enjoys home DIY and going on long dog walks.

Niki Phillips
Referrals Co-ordinator
(Children and young people referrals)

‘I enjoy being part of such a tight knit team. Our work can be fast past paced but the reward that it brings makes each day worthwhile. Being able to support people get the care they need is something that I feel very strongly about. I work hard in all aspects of my life and find motivation in challenges and learning new things.  I just want to help as many people as I can. Outside of work I am an active mum of one who enjoys things like mountain biking, rock climbing and long dog walks.

Niki has worked as part of or referrals Team at Huntercombe since 2017.

Kirsty Melia
Referrals Co-ordinator
(Brain injury and neurological services)

‘No two days are the same which keeps me on my toes and the rewards and satisfaction I receive knowing that I have supported a person to receive the care they need makes the job worthwhile. Although I am not directly involved in the patients’ care, it’s still rewarding to know I played a small part in helping people on their first steps to recovery.  I was here when we started the referrals service and the team has always prided itself on providing the best possible service to referrers and commissioners:  we know locating a suitable bed isn’t the easiest of tasks so we try to make our process as informative and helpful as possible.’

Kirsty joined our referrals team in 2016.

Helen Russell
Referrals Co-ordinator

‘I quickly found working in CAMHS became a passion of mine and not just a job. Knowing that, in my current role, I am continuing to help young people is very important to me. The role can, at times, be demanding but it is so rewarding when an admission takes place and I know that the person is going to receive the care and support he or she needs.’

Helen joined Huntercombe in November 2013. With a childcare based background, she joined our team at Huntercombe Hospital Stafford where she gained valuable experience working with young people with mental health conditions and eating disorders. She decided to join the referrals team in March 2020.

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