Tracy Manning RB

We all want what’s best for our residents – we don’t look upon Redbourne as our place of work but as their home

I had worked in a pharmacy for 19 years but decided I wanted a complete change so I joined Redbourne as a Support Worker.  After a year I decided to apply for the administrator role for which I received training.  All my colleagues were really pleased for me and were very patient and understanding while I learnt my new role.  My day-to-day jobs range from residents’ monies, petty cash and invoicing to staff wages, HR and recruitment.  There are always opportunities to learn and develop new skills at Huntercombe.   I took on the role of Comms Champion for Redbourne, which involves sharing some of the fun activities we get up to at Redbourne to share widely across the Group and in our own newsletter which we share with residents and their families.  I get to spend time with the residents, take photos and see them having a lovely time.

I’ve had the opportunity to attend training events in London and Newcastle which was to give me an insight into new exciting changes within the company and meet with some of the people I only ever email!  My manager is incredibly supportive and is always encouraging me out of my comfort zone.  I am about to start studying NVQ Level 3 in Business Administration which is offered through the Huntercombe training academy.

We are a relatively small centre with just 27 members of staff. I think this makes us quite a close knit group and supportive of each other.  We all want what’s best for our residents – we don’t look upon Redbourne as our place of work but as their home.  Yes, some days can be difficult because all our residents have complex needs and challenging behaviour but there is always someone who can take over to give you a break or talk to should you need to.

I love working at Redbourne. The staff team are always on hand to offer help and support and no matter what your job role is everyone pulls together and most days there is always something to smile about.