The service is really amazing, happy and caring

I know it’s been a lot of hard work but the service is really amazing, happy and caring and it is just lovely to see what a difference you have all made.  All the residents I met were at pains to stress how well cared for they were and how everyone in the whole service plays an important part.  It was lovely to hear that even when their brain injury might make them demanding or frustrated that colleagues were unfailingly patient and kind.  It was also clear that residents’ wishes and inputs are a key driver of the service and the advocate was clear that any feedback is responded to quickly and well.  It was so lovely to get to chat to so many colleagues and hear their views.